Cancellation & Refund Information

This is a draft. Approved cancellation and refund terms must be confirmed by the owner for each product before launch.

Cancellation

You may request cancellation of your policy. Cancellation requests are tracked with an effective date, approval, and applicable refund terms. Coverage is not extended simply because a request is submitted. Cancellation is not backdated.

Refunds

Refunds follow the approved terms for your product. For monthly products (such as E-Bike & Scooter), no prorated refund is promised unless approved terms define one. Refund and dispute notifications from Shopify are recorded as separate events and reviewed under approved rules.

How to request

Sign in to your portal and request cancellation, or call the customer line for your language. Include your application or policy reference.